Patient Billing Information

Our mission is to provide accessible, affordable care to youth. 

• All children are able to receive health care services in the clinic regardless of their ability to pay or their health insurance status. 

• You will never be sent to collections for your inability to pay a clinic bill.

What you need to know: our Billing Policy

1. Health insurance will be billed after your child’s visit.

2. If you choose not to use your health insurance (commercial plans only)  for the clinic visit, you will be billed at the self-pay rate. You will need to sign a waiver in order to bypass submitting the claim to your insurance. Please see the Good Faith Estimate information for the cost of services in the clinic available on our website and through our online scheduling link. 

3. If your insurance does not contract with us, you will be financially responsible for any balance not covered by your insurance. There are options for payment. You may:

1. Request a superbill following your child's visit that you can submit to your insurance, OR

2. Elect not to use insurance and be billed at the self-pay rate

4. If you do not have health insurance, you will be billed at the self-pay rate  (with the exception of vaccine administration costs). 

New this year

Rise Up Health Clinics will issue bills for the health care provided at the clinic and at mobile vaccine clinics.

You may receive a Rise Up Health Clinics bill for a variety of reasons. For example:

• You may have a copay, coinsurance, or deductible 

• You  may not have health insurance, or we may not have your current insurance information on file

• The service you received may not be covered by your insurance

• You may have received care outside of your provider

• You may not have obtained a required referral from your primary care provider network

You are responsible for contacting your insurance company with any questions about any out-of-pocket amounts that you owe.

When an insurance carrier denies a claim, they will indicate whether it's the patient's responsibility to appeal the denial or Rise Up's responsibility to appeal the denial. Rise Up will appeal denials that are indicated as our responsibility. 

How the billing works

You will receive one bill from the clinic for the amount that you owe following your child’s clinic visit. 

If you are financially able, please pay the bill within 30 days of the date the bill was issued.

If you have any challenges paying your bill, you have options.

• Contact Billing@RiseUpHealthClinics.org for payment options. OR

• If you are unable to pay, your bill will be covered by the Rise Up Health Clinics Health Equity Fund.

Important

Rise Up Health Clinics will never initiate collection actions for any unpaid bills.

Your child can continue to receive care with us regardless of your ability to pay.